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Cool and Fast Delivery Nationwide
Be confident with our services.

Convenient Pickup Service Right from Your Location Below

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"Cool Delivery, Fast Delivery Nationwide" Be Confident With Our Services.

Whether it's "chilled" or "frozen," we're ready to serve you too.

Professionalism and modern temperature control technology

Make the parcel reach the destination recipient quickly and within the specified time.

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Our Services

Price & Service Area

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Types of Products That Can Be Sent

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Giving You Confidence Throughout The Delivery

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Working With the Best Clients and Partners

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  • What is Kerry Cool Service?
    "Kerry Cool" is a service for transporting products in a chilled or frozen condition with temperature control to ensure that your products remain in excellent condition from sender to consignee
  • How do chilled service and frozen service types differ?
    For chilled service, the temperature of the goods typically ranges between 0 to 8 degrees Celsius. For frozen service, the temperature of the goods is typically lower than -15 degrees Celsius.
  • How can I use Kerry Cool service?
    If you are interested in using the service, you can contact us at Line OA ID: @kerrycool
  • Is Kerry Cool service available every day?
    Kerry Cool service operates every day, including public holidays and government holidays.
  • How many days is the delivery duration?
    Delivery takes 1 to 3 days.
  • What should I do if I'd like more information on controlling the temperature during delivery?
    You are able to supply the tracking number. The customer service officer will coordinate with the related team to inspect and inform you.
  • When is the parcel delivery and pickup window?
    The parcel pickup window is between 09:00 - 17:00, and the parcel delivery window is between 08:00 - 20:00.It is not possible to specify exact times. However, approximately 30 minutes before pickup and delivery, a courier will contact you to notify you
  • Is it possible to deliver packages in foam boxes?
    You can deliver by using foam boxes in the Bangkok metropolitan area and surrounding area, but it is not recommended. This is because foam boxes act as heat insulators and we cannot control the temperature of the products inside your box. This may harm your products. If you still wish to use foam boxes,Kerry Cool does not accept any claims for damages to the contents."
  • How does Kerry Cool calculate the delivery fees?
    Pricing is calculated based on the size of the your parcel (the sum of its width, length, height, and weight)
  • How many sizes of Kerry Cool boxes are available?
    Details of box sizes for usage: Size S: Dimensions (W+L+H) = 20+30+10 cm (not exceeding 60 cm) Weight limit: Not exceeding 5 KG Size M: Dimensions (W+L+H) = 27+43+20 cm (not exceeding 90 cm) Weight limit: Not exceeding 10 KG Size L: Dimensions (W+L+H) = 40+50+30 cm (not exceeding 120 cm) Weight limit: Not exceeding 20 KG ***For all box sizes: Width: Not exceeding 40 cm Length: Not exceeding 50 cm Height: Not exceeding 30 cm.
  • How can we track the status of the package?
    Go to https://th.kerryexpress.com/th/track/
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